Shipping Policy

Transaction-Specific Delivery Arrangements

Delivery arrangements depend on the products, quantities, packaging, destination, and responsibilities accepted by the parties. A discussion may involve customer collection, a nominated carrier, or another agreed transport arrangement. No particular method is included automatically. The contract should identify who arranges transport, who pays the relevant charges, and the agreed point of delivery or handover.

Transfer of risk, ownership, insurance responsibilities, and any applicable trade terms must be addressed in the commercial documents. They should not be inferred from an estimated arrival date or a reference to supply coordination. If a proposed arrangement is unclear, ask for clarification before signing or authorizing shipment.

Destination and Receiving Information

Customers should provide the complete delivery address, business name, receiving contact, telephone or other agreed contact details, and relevant receiving hours. Tell us about access restrictions, appointment requirements, unloading facilities, or limits on vehicle size where they may affect delivery. An office or registered business address should not be assumed to be a suitable food receiving location.

If goods are intended for several locations, identify each destination and its requirements during the commercial review. Changes after confirmation may affect timing, charges, and transport feasibility. Any revised destination or receiving instruction needs approval through the agreed process; sending an update does not by itself establish that a carrier can accommodate it.

Packaging and Product Handling

Packaging and handling requirements should reflect the actual goods and intended journey. Relevant details may include consumer units, outer cases, pallet arrangements, protection from damage, and product-specific storage instructions. Foodservice and retail products can use different formats, so the purchasing and shipping records should describe the accepted configuration accurately.

Products requiring temperature control or other special handling need an expressly agreed arrangement. Do not assume that every listed food category can use the same transport or storage conditions. The parties should confirm applicable instructions, equipment needs, monitoring records where relevant, and responsibility for handling at each stage. Product safety concerns require prompt attention rather than reliance on a general delivery estimate.

Carriers and External Providers

Transport may be performed by an external carrier or provider selected under the agreement. Its role, contact process, and relevant service conditions should be understood before dispatch. Our coordination role does not automatically make us responsible for every action of an independent provider. Responsibility is determined by the contract and applicable requirements.

Where a customer nominates a carrier or arranges collection, the parties should agree how collection details and handover records will be exchanged. Drivers or receiving staff should have the information needed to identify the goods. Unapproved instructions from an unrelated party should be checked before they are used to redirect a shipment.

Delivery Documents and Product Records

The required documents should be identified during the contracting process. Depending on the transaction, these may include a packing list, agreed commercial records, carrier documentation, and available lot or batch information. Additional documents needed for a particular product or destination must be discussed specifically. Their availability should not be assumed from a general product description.

Customers should review documents for consistency with the accepted product, quantity, and destination. Report discrepancies promptly so the responsible parties can assess them. Keep relevant records after receiving goods, particularly where they may be needed to investigate a shortage, packaging concern, or product issue. Records support a review but do not replace any notice requirement in the agreement.

Timing, Estimates, and Delays

Preparation and transit estimates depend on the confirmed scope and information available at the time. A preliminary indication is not a guaranteed arrival commitment unless the contract expressly makes it one. Weather, transport disruption, document issues, receiving restrictions, or changes in the requirement may affect timing. The parties should distinguish dispatch expectations from delivery expectations.

If a delay or disruption is identified, the relevant contacts should exchange the available facts and review the effect on the agreed arrangement. Alternative timing or transport may be considered where feasible, with any additional costs and responsibilities agreed before changes are authorized. This policy does not promise automatic compensation, replacement freight, or a universal response deadline.

Receiving and Inspection

Arrange for an authorized person to receive the goods and compare the delivery with the relevant records. Check visible packaging condition and quantities where practicable, and record concerns accurately. If carrier procedures permit, note visible damage or shortages on the receiving document without making unsupported statements. Retain photographs and identifying details when they can be collected safely.

A signature on a delivery document and a later product inspection may address different matters. The contract determines the applicable acceptance and claims procedure, subject to law. Do not use goods that present a safety concern. Contact the responsible business contact promptly and refer to our Returns Policy for the general information needed to review an issue.

Shipping Questions and Contact

Send shipping questions to support@lintradinginc.com, identifying the relevant agreement or business discussion, product, destination, and issue. Do not send goods to our business address without written authorization and receiving instructions. Our address, 8 The Green, Ste A, Dover, DE 19901, United States, is not automatically the collection point, delivery site, or returns facility for a transaction.